Call the Pre-installation and delivery team on 0800 052 1734. TV box - 15 mins. Virgin Media; My Virgin Media; Shop;. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . Thanks for the reply. Follow these simple installation steps for your Virgin Media home phone set up. The two sockets on the wall on the RHS are telephone sockets. The other is marked TV, & this is used for TV & Broadband. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. correctly to the Virgin Media wall socket, please follow these instructions to get set up. But I have no Virgin Media Wall socket in my room. (I did this video to help/guide new engineer as I did not find any for my self when I started. New Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. If you don't have the cabling then call the pre-installs team on 0800 052 1734. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. 0 Kudos. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. A non-split socket will have the sockets and screws in the middle. Networking and WiFi. 22-12-2022 19:19 - edited 22-12-2022 19:20. We would like to show you a description here but the site won’t allow us. Can I have engineer visit and setup it? Thanks. AnthonyRaw1986. You should be able to locate your telephone master socket, which would have a BT or. 0 Kudos. Get the Hub ready by connecting the wires. Can I have engineer visit and setup it? Thanks. Please help. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. See this. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on. My Virgin Media App. When I proceeded to set up my Hub 3 I quickly realised that. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. We would like to show you a description here but the site won’t allow us. 194. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. You should see a cable going through the wall and if you trace this inside, you should get the cable. The top “capped” one is marked FM & has been disused since cable went digital. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. Browse Virgin Media Virgin Media Community. on 12-01-2023 21:04. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Price adjustment. I make the order with Quick Install, but I don’t have any wall socket in my house. Need wall socket. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Call the pre-installation and delivery team on 0800 052 1734. I don't have a virgin media wall socket and this is stressing me out. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Don't touch it. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. QuickStart, set up and connections. Push the red label end of the white cable, into the wall socket. on 17-12-2022 10:39. Virgin Media;. Switching from Virgin? If you're switching from Virgin. Mark as. We have a TV and broadband but no landline required. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Both your fibre cable and Wi-Fi router will be plugged into this. on 03-12-2022 10:11. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. I'm a Very Insightful Person, I'm here to share knowledge, I don't. This is designed to push over the existing screw connector the outlet has. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. into the Virgin Media socket on your wall. Sometimes there is no wall box, just a trailing cable. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. See where this Helpful Answer was posted. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Wall socket connection Hi There,Am engineer came to connect my broadband but he didn’t install a Virgin wall socket box, there was an old box but was damaged by previous owner, but the engineer didn’t replace the socket and i paid for installation is. on 04-02-2023 11:17. Failing this. . on 21-03-2023 18:43. Second, you'll likely need a manned installation for your VM services. So, a 50 minute broadband, TV and phone. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. I've tried looking but can't see a way to book an engineer for this? Thank you. Dave. All the wall sockets I can see are for BT. We have the quickstart pack but sadly cannot get broadband set up and working. cable from wall. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. There are two options for to your TV. 2. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. on 24-01-2022 21:07. Virgin media wall socket in an unusable place in QuickStart,. However I cannot get through to anyone on whatsapp or through ethier of the two phone lines. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The wall socket I have within my home does not appear to be working. Standard Member. Download it now and enjoy the. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. VM will usually only supply a Quickstart to a property that had VM previously. Ordered VM broadband and was recommended by the website to select the self quick install option. Call the pre-installation and delivery team on 0800 052 1734 explain. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Browse Virgin Media Virgin Media Community. Push the red label end of the white cable, into the wall socket. Manage Your Account. But I have no Virgin Media Wall socket in my house. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. ahhh the rubbish that is CS - you could try this. We would like to show you a description here but the site won’t allow us. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. on 03-08-2020 18:05. Virgin Media; My Virgin Media; Shop;. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. You should be able to do it on a call to CS. . Re: No virgin media wall socket. Socket should be on the underside. #1. 0 Kudos. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. Working hard to help connect the nation, shop our offers and order online. Please keep an eye out for an envelope at the top right corner of your Forum page. Perfect for when you can’t all decide on what to watch. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. There are 10 types of people: those. Just moved in to new (rental) flat. VM will usually only supply a Quickstart to a property that had VM previously. . I placed this box where I needed it, ran a new cable and used the splitter from the original box to install it. Or wait here a day or two for a VM Mod to pick this up. Business, Economics, and Finance. Turn on and start the Box. That is the correct fitting, it should push on unless its too loose inside the large housing. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. We would like to show you a description here but the site won’t allow us. Direct Save Telecom offer new phone line installations for £39. Bits and bytes. Hello VLNeedham. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This latest future-proof WiFi. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. In response to Llfamily. Plug the cables into the hub. I have checked outside and there is a brown box shared with the neighbour. On your installation day, your engineer will arrive in a. 0 Kudos. . No, any cables within the house can be touched as much as the householder wants to touch them. Thank you for the tel no. 3 weeks ago. Virgin TV V6 Quickstart Guide for New Customers is a PDF document that helps you to set up and use your Virgin TV V6 box. Choose the best spot for your wifi hub. Feb 22, 2022. 1 ACCEPTED SOLUTION. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. 29-12-2022 20:58 - edited 29-12-2022 21:00. Tudor. Web virgin media | connect your own router | modem modein this video, i will show you how to set up your own router with virgin media. Browse Virgin Media Virgin Media Community. 4 weeks ago. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). If I couldn't get the proper wall socket, the internet is not going to be set up su. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. However the wall. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Rob. Virgin media wall socket in an unusable place. Account - Mobile. Very poor advice. If you require an alternative format bill, such as braille or audio, you will not be charged. Virgin Media; My Virgin Media; Shop;. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Stay safe online. 0 Kudos. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. . Browse Virgin Media Virgin Media Community. See where this Helpful. Just plug the Powerline 1000 into any electrical outlet then plug in. Push fit the VM-supplied lead onto the socket. Used to be down on Fort Street for decades. on 03-08-2020 18:05. It also protects the network from 240 volts being fed to it by faulty TVs in your home. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the. My issue is the small wire is attached to the fibre and held there wit. Browse Virgin Media Virgin Media Community. The wall box may be branded with the logos of an old cable TV company (not VM). Suitable for a range of multimedia installations. We installed our router etc ourselves. Some new sockets may look like one of the below. Manage Your Account. Virgin cables must only be provided by isolated sockets provided by Virgin Media. All. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. If you in a property that's recently been added to Virgin Media's network we have another video th. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. However, I do not have any of the specified wall sockets available. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Last up, we need to get your phone connected. I have received my quick start-up kit. Here you’ll find all the help you need for Virgin Media related problems and issues. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. What should i do now. But I have no Virgin Media Wall socket in my house. These enter my house via an air brick/vent very close to. • Take the red-banded end of the isolator cable and push it. Options. Don’t plug the power cable into a plug socket yet. . . We have the quickstart pack but sadly cannot get broadband set up and working. Re: No wall socket. Got my virgin media self install kit but I don't have a virgin socket. . Speedvirgin media internal wall box. Back a step. I have signed up as a new user for Virgin Fibre. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Socket should be on the underside. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. Excellent shop. to your Virgin Media socket. Some older sockets may have NTL or Telewest written on them. Pop the power cable into a nearby plug socket, and turn it on. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Account - Cable. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. We have a TV and broadband but no landline required. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. We'll tell you how long it takes, that you'll need, and that to expect. Our virgin media broadband set up kit has just arrived. Would I be able. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. I am trying to set up our wifi. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Stay safe online. Please there is no virgin media wall socket and I don't know how to go about the installation. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. No virgin Media wall socket Vera03. But I don't think I have any Virgin Media Wall sockets in my house. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Any help please?on 27-01-2023 17:22. provided, I shall give them a call tomorrow. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. Virgin Media; My Virgin Media; Shop; Help;. If no. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I recently got Virgin broadband installed. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Indeed, I just took further photos which may help illustrating. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Getting Connected with Virgin Media is easy when you have a wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Being connected to the internet is one of the most important modern essentials in 20. Remove the connector cable. No Virgin Media have their own network which is separate to Openreach`s. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. 0 Kudos Reply. 100. . I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. Thanks for posting, welcome both to the community and also Virgin Media. Account - Mobile. 01-02-2023 10:59 - edited 01-02-2023 11:00. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Hi! New to the UK and just moved into our first home here. Options. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We have tried plugging it into the only box we found it would fit but no luck. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. 11-11-2022 12:53 - edited 11-11-2022 12:58. The socket will have a Virgin Media logo on it and the port is at the bottom. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. Connect the Hub’s power cable with the blue tab. Re: My Flat doesn’t have wall socket. We would like to show you a description here but the site won’t allow us. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install----- John. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're included the. Your photo shows a TV aerial socket which would not be suitable for VM. Solved No Virgin Media Wall Socket At Installation Community 4832746. Vonage 2nd line. I am hoping a membe. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Teki Screwfix Select. on 21-02-2023 17:48. Manage Your Account. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Networking and WiFi. )In this video, I am showing the sta. - 5250024 It has two outputs on the left of the wall box. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Some properties do not have a wall socket, only a cable. 0 Kudos. Push the red label end of the white cable, into the wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You may need a. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Options. 2. Push the white cable with the black label into the Hub. We would like to show you a description here but the site won’t allow us. . My Virgin Wall socket not same as installation guide that one. Trace any cables coming out of it and check the ends of them. D01 C9W8. Plug into the Hub. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Options. Switched On Families. 23/04/17 - 06:45 #6. 0 A Socket Wall Plate Module, 50x25mm. . Should’ve checked this before I ordered. The OUT terminal from the Technetix isolator has a terminator cap on it. The first thing is to start making alternative arrangements for your internet connectivity. You need a small spanner to remove this. Virgin Media; My Virgin Media; Shop;. 3) get VM to fit a new box for you. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Everything you need is posted to you. Some new sockets may look like one of the below. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Customer since 1993. Reply. VM BB TV Landline. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. Step 2: Order your TalkTalk Broadband service. Security matters. This box is identical in make and size. Phone line - 5 mins. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket.